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Discover GoDIY

How can we help?

Find help with designing, preparing your basket and checking your request.

Designs and artwork

Save, reopen and edit your designs.

Shipping and delivery

Options, costs and postcode estimates.

Basket and quotes

Review products, sizes and quantities.

Account and requests

Your space and the status of your requests.

Frequently asked questions

7 questions

How do I save and reopen my design?

Use “Save design” in the personaliser. Saved versions appear in “My designs” in this browser. Open a design and select “Edit design” to continue.

Go to my designs
Which artwork files can I upload?

Any format: phone photos, JPG, PNG, PDF, Illustrator, EPS, Photoshop, SVG, TIFF and more. We prepare it for printing. Use a file with good resolution and check the size and placement before saving. PDFs need a single page; save a PowerPoint or Word file as a PDF first.

See how it works
Can I combine sizes in one order?

Yes. For sized garments, enter the quantity for each size in the personaliser or change the quantities in your basket. Your design and colour are retained. Availability is confirmed with your quote.

Review my basket
How much does delivery cost, and when will it arrive?

Check the delivery options and enter your postcode for an estimate. Final dates and costs depend on the product, destination and order value, and must be confirmed before purchase.

See delivery options
Will requesting a quote charge me?

No. A request saves your products, quantities and designs for review. It does not confirm an order or take payment. Online payment is not available yet.

Request a quote
Where can I check a request?

Open the link you saved when submitting your request, or paste it in “Requests and orders” under “My account”. Use the same browser. A received request does not mean the order is confirmed.

Check a request
Will my designs appear on another device?

Current access is linked to this browser for 30 days. Sign-in and cross-device syncing are not available yet. You can manage a design sharing link in the personaliser.

View my space